A company that sold pet products online and had £6.3 million in unexplained transactions has been shut down following an investigation by the Insolvency Service.
The company had taken orders totalling millions of pounds. A number of customers had complained to the Insolvency Service, Action Fraud and Trading Standards about the service they had received. Complaints included items not being delivered, delayed deliveries, poor-quality items, failure to process refunds and poor customer service.
An Insolvency Service investigation found that the company had filed dormant accounts despite evidence showing more than £6.3 million in incoming payments between August 2023 and January 2026. Investigators identified repeated changes to the company information displayed on the website, including the replacement of company names and addresses, making it difficult for customers to establish whom they were dealing with.
The company refused to engage with the investigation on the basis that it operated outside the UK, even though it sold products to UK residents and used a contractor in the UK to deal with customer returns. It failed to provide any records.
The company has now been wound up in the public interest under Section 124A of the Insolvency Act 1986. The Insolvency Service had previously shut down another company with a similar name, which had traded in the same manner and using the same website.